November 2011

Nov 30 2011

How to Avoid Public Bashing by your Employees

The recent Joey DeFrancesco you tube video that went viral (almost 3 million hits) showcases an employee of the    Providence Renaissance hotel very publicly quitting with his band in tow.  There have been several articles about what was right or wrong about what Joey did. Would it ruin his career? Was it really justified? What about the hotel’s response?  But the reality is that none of this really matters. What matters is that in minutes, Joey Defrancesco damaged a brand that the company spent years and millions building. 

What should be even more concerning to employers, is ......

Nov 24 2011

How to Put the Thanks in Thanksgiving

There’s no argument that this is an extremely busy time of year. Between travelling, relatives invading, cooking and shopping, it’s a wonder anyone has time to actually “work”.  And if you’re trying to clear your desk to take a few extra days, you are at max stress level.  But this is exactly the time you need to look around and take the time to sincerely thank the people who have worked hard all year. You’re not the only one stressing out. Here’s a few tips to make the holidays more enjoyable everyone:

Nov 22 2011

Can You Find The Right Employees Through Tests?

With more candidates looking for jobs than ever, how do you know you have the right person for the job? One way that is getting more use in the workplace is personality and values testing.  There are several things you should think about before you go down that path, however...

Nov 18 2011

3 Keys to Empowering your Employees

Most of us were promoted to management because we did our job pretty well. Which is why empowering others is one of the hardest things to do as a manager. Let’s be honest, does anyone really do things as well as you do? Empowerment can mean many things to many people. For the workplace, the best definition is found in the business dictionary, because it actually includes the phrase “sharing information, reward and power.  The key to moving from simple delegation to full empowerment is..

Nov 16 2011

Managing Innovation

I had the opportunity to hear Tom Kelley, the General Manager of IDEO and the author of The Art of Innovation, speak on fostering innovation in your organization. Creating an “idea friendly environment” isn't just for tech companies. As you may have read in our earlier posts, getting ideas and opinions other than your own only strengthens your decision making, no matter what the industry...



Nov 14 2011

Why Personal Courage is Missing in the Workplace

"Courage is not the absence of fear, but rather the judgment that something else is more important than fear. " A. Redmoon

The Penn State story is on everyone’s mind. How did everyone involved fail to do the right thing?  In Alexandra Petri’s recent Washington Post blog , she defines this failure as the bystander effect.  While the outcome is significantly less egregious than Penn State’s, workers often standby and say nothing when they witness favoritism and bias, unethical behavior, or blatantly bad decisions implemented.  Few people have the personal courage to speak up. Why is that and how can we turn the tide?

Nov 10 2011

What Good Managers Do

We've worked for a lot of people over the years and have thought a lot about what differentiates the good from the bad in the world of management. The best were really good at a few key skills...